How to Cancel or Pause Your REI Pulse CRM Account

Billing & Payments
October 09, 2026•4 min read

Problem

You want to stop your subscription or take a break, and there is no cancel button in the app.

Who it's for

Any REI Pulse CRM customer who wants to cancel, pause, or understand how billing works. This includes customers still in the free trial.

Our terms at a glance

  1. Month to month. Cancel anytime during your trial; after billing starts, give us 30 days notice.

  2. 15 day free trial. The trial is for testing the system. There is no subscription fee during the trial.

  3. Usage is billed during the trial. Calls, texts, and AI are paid as you use them, from your wallet.

  4. Usage is never refunded, including usage during the trial.

  5. One free 30 day account pause per year. While your account is paused, nothing is billed, and your wallet balance stays in place.

  6. Not going to use it? Cancel before billing starts. Once you are charged after the trial, the 30 day cancellation notice applies.

  7. If you joined through a partner offer, your partner deal keeps its own terms. Ask us if you are not sure which terms apply to you.

Steps

Part 1: Decide what you really need

  1. Need a break from outreach only? You don't have to cancel. Text support to pause your campaigns. Your account, leads, and A2P approval stay in place. Your subscription and any usage keep billing.

  2. Need a break from the whole account? Use your free 30 day account pause. See Part 2.

  3. Want to close the account? See Parts 3 and 4.

Part 2: Pause your whole account

  1. Text the CRM Support Line at 623.323.7862 and ask for your 30 day account pause.

  2. Include your full name, business name, and the email on your account.

  3. During the pause, your campaigns are frozen and nothing is billed. There is no subscription charge and no usage charges. Your wallet balance stays in place during the pause.

  4. After 30 days, your account resumes and billing continues as normal.

  5. You get one free 30 day pause per year.

  6. Need more than 30 days? Cancel, and come back later when you are ready.

Part 3: Before you cancel

  1. Save anything you want to keep, such as contacts, notes, and deal records. If you need help getting your data out, text support before you cancel. Once the account is closed, we cannot recover the data.

  2. Know that any wallet balance left when you cancel is lost.

Part 4: Send your cancellation request

  1. Text the CRM Support Line at 623.323.7862, or email [email protected].

  2. Include your full name, business name, and the email on your account.

  3. Tell us if you are in your free trial or already billing.

  4. In your trial: we cancel it before your first billing, and you are never charged a subscription fee. Usage you already had during the trial is not refunded.

  5. Already billing: give us 30 days notice to cancel.

  6. We confirm by reply.

Part 5: Cancel an add on only

  1. Go to Settings, then Billing, and find the add on.

  2. If a cancel option shows, click it and confirm.

  3. If there is no cancel option, contact support. Some add ons, like WhatsApp, can only be canceled by our team.

Part 6: Billing after the trial

  1. The 15 day free trial is for testing the system. If you will not use it, cancel before billing starts.

  2. Once you are charged after the trial, the 30 day cancellation notice applies.

  3. Usage is never refunded. This includes calls, texts, and AI used during the free trial.

  4. Wallet deposits and auto recharges are final.

  5. Your wallet balance stays in place during a 30 day account pause. It is only forfeited when you cancel.

  6. Partner deals keep their own terms.

Common mistakes

  1. Looking for a cancel button in the app. Cancellation is done by support.

  2. Waiting until the day before your next billing date. Once billing has started, we need 30 days notice.

  3. Canceling before saving your data. Data from a closed account cannot be recovered.

  4. Removing your card instead of canceling or pausing. That causes a failed payment and pauses the account, but it does not cancel it, and it is not your free 30 day pause.

  5. Canceling when you only wanted a break. Text support to pause your campaigns, or use your free 30 day account pause.

  6. Asking for a pause longer than 30 days. The free pause is 30 days, once a year. If you need longer, cancel and come back later.

  7. Letting the trial roll into billing when you will not use the system. Cancel before billing starts. Once you are charged, the 30 day notice applies.

  8. Expecting usage or wallet funds back. Usage is never refunded, including during the trial, and wallet deposits are final.

  9. Thinking the trial is free of all charges. There is no subscription fee, but usage is billed.

When to contact support

Contact us any time you want to cancel or pause. Text the CRM Support Line at 623.323.7862 or email [email protected].

Priority: URGENT for cancellations, account pause requests, and billing disputes. NORMAL for pausing campaigns.

Support hours are Monday to Friday, 9am to 5pm MST. Requests sent outside those hours are handled the next business day.

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