How to Log In to REI Pulse CRM and Reset Your Password

Account Setup
October 09, 2026•2 min read

Problem

You can't get into your account. You don't know where to log in, you forgot your password, or the link in your activation or invite email doesn't work.

Who it's for

New REI Pulse CRM customers logging in for the first time, team members you invited, and anyone locked out of their account.

Steps

Part 1: Log in

  1. Go to thepulsesystem.com. This is the REI Pulse CRM login page. The login link at the top of reipulse.io takes you to the same place.

  2. Enter the email on your account and your password.

  3. Bookmark the page so you can find it next time.

Part 2: Reset your password

  1. On the login page, click Forgot Password.

  2. Enter the email on your account.

  3. Open the reset email and follow the link to set a new password.

  4. Don't see the email? Check your spam folder.

Part 3: Activation or invite link not working

  1. Account owners: text the CRM Support Line at 623.323.7862 and tell us the link is not working. We will get you access.

  2. Team members: ask your account owner to resend the invitation from your profile in their team settings. Check your spam folder too.

Part 4: Log in on your phone

  1. Install the LeadConnector app from the App Store or Google Play.

  2. Log in with the same email and password you use on thepulsesystem.com.

Common mistakes

  1. Trying to log in on reipulse.io itself. Use thepulsesystem.com.

  2. Using a different email than the one on your account.

  3. Missing the reset or invite email because it went to spam.

  4. Sending your password to anyone by text, email, or chat. Keep it private.

  5. Getting locked out after a failed payment. Your account pauses until the payment goes through. See "Why Was I Charged?"

When to contact support

  1. The password reset email never arrives, even after you check spam.

  2. Your activation link is broken or expired.

  3. You paid, and your account is still locked.

Text the CRM Support Line at 623.323.7862 with the email on your account. Please do not include your password.

Priority: HIGH if you can't get into your account (setup blocker). URGENT if you are locked out because of a billing issue.

Support hours are Monday to Friday, 9am to 5pm MST. Live support calls are every Monday and Thursday at 2pm MST.

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