How to Manually Add Contacts to the Do Not Disturb List 🛑

Do this if you need to MANUALLY add someone to the DND (Aka DNC) List.

Key Steps

Step 1: Access the Conversations Tab 0:19

• Open the messaging platform.

• Navigate to the Conversations tab.

• Locate the contact you wish to add to the D&D list.

Step 2: Access Contact Details 0:36

• Click on the contact's name to view their details.

• Look for the D&D tab in the top right corner.

Step 3: Add to Do Not Disturb List 0:45

• Click on the D&D option.

• Select D&D All Channels to mark the contact as Do Not Disturb.

Step 4: Confirm D&D Status 1:02

• Ensure that the contact is now marked as Do Not Disturb.

• Note that they will not receive any automated follow-ups or calls.

Step 5: Removing from Do Not Disturb List 1:36

• If you need to remove a contact from the D&D list, repeat Steps 1 and 2.

• Click on the D&D option again and select Remove from D&D.

Step 6: Accessing via Contacts Tab 1:57

• Alternatively, you can access the D&D feature from the Contacts tab.

• Find the contact and click on their details.

• Follow Steps 3 and 4 to add them to the D&D list.

Cautionary Notes

• If a contact has opted out by responding with 'stop', you cannot override this setting.

• Always double-check the contact's status before attempting to reach out again.

Tips for Efficiency

• Familiarize yourself with both the Conversations and Contacts tabs for quicker access.

• Use search functions to quickly locate contacts when adding or removing from the D&D list.

Key Steps

Step 1: Access the Conversations Tab 0:19

• Open the messaging platform.

• Navigate to the Conversations tab.

• Locate the contact you wish to add to the D&D list.

Step 2: Access Contact Details 0:36

• Click on the contact's name to view their details.

• Look for the D&D tab in the top right corner.

Step 3: Add to Do Not Disturb List 0:45

• Click on the D&D option.

• Select D&D All Channels to mark the contact as Do Not Disturb.

Step 4: Confirm D&D Status 1:02

• Ensure that the contact is now marked as Do Not Disturb.

• Note that they will not receive any automated follow-ups or calls.

Step 5: Removing from Do Not Disturb List 1:36

• If you need to remove a contact from the D&D list, repeat Steps 1 and 2.

• Click on the D&D option again and select Remove from D&D.

Step 6: Accessing via Contacts Tab 1:57

• Alternatively, you can access the D&D feature from the Contacts tab.

• Find the contact and click on their details.

• Follow Steps 3 and 4 to add them to the D&D list.

Cautionary Notes

• If a contact has opted out by responding with 'stop', you cannot override this setting.

• Always double-check the contact's status before attempting to reach out again.

Tips for Efficiency

• Familiarize yourself with both the Conversations and Contacts tabs for quicker access.

• Use search functions to quickly locate contacts when adding or removing from the D&D list.