TOLL-FREE NUMBER SETUP & VERIFICATION

TOLL-FREE NUMBER SETUP & VERIFICATION

A toll-free number is a business phone number (e.g., 800, 888, 877) used for:

• Calls

• SMS/MMS messaging

• Automation and campaigns

👉 It allows customers to contact your business without being charged

Remember!

Using a toll-free number helps you:

• 📞 Build a professional business presence

• 💬 Enable 2-way communication (calls + SMS)

• 📊 Track leads and campaigns

• ⚙️ Power automation workflows

👉 Most importantly:
You must verify toll-free numbers to send messages reliably in the US/Canada

Key Steps

BUY A TOLL-FREE NUMBER

Steps:

1. Go to your Sub-account

2. Click Settings

3. Click Phone Numbers

4. Click + Add Number

5. Select:

   • Country (e.g., US)

   • Filter → Choose Toll-Free

6. Select a number

7. Click Buy

👉 Toll-free numbers typically start with:
800, 888, 877, 866, 855, 844, 833

TOLL-FREE NUMBER VERIFICATION

REQUIREMENTS BEFORE VERIFYING

You need:

• Legal business name

• Website or social media page

• Business address

• Use case (what messages you send)

• Sample messages

• Opt-in method (how users gave permission)

STEPS TO VERIFY

1. Go to Settings → Phone Numbers

2. Click your toll-free number

3. Click Verification Required / Start Registration

4. Enter:

   • Business details

   • Website

   • Messaging use case

   • Sample messages

5. Submit verification

👉 Each number must be verified individually

Still have questions? Join the weekly CRM support call or reach out through your REI Pulse support channel.